Answering the Phone… Correctly!

Wait, there’s a right and wrong way to answer the phone? The answer is yes. Most businesses have never suggested to their employees how to answer the phones, let alone have a policy. But yet, how your phones are answered says a lot about a company. Last week we spoke...

The Difference

In his book, The Difference, When Good Isn’t Good Enough, Subir Chowdhury asks the question, “If you saw a toothpick on the floor of your office or home, what would you do?” As a business owner, when you walk in, out, and around your business each day and see small...

The Great CUSTOMER Resignation!

In the business world, the year 2021 may forever be known as, “The Great Resignation”. The year that more than 47 million US employed citizens voluntarily quit their jobs in a single year. At the onset of COVID in March of 2020, most businesses ponied up and went to...
The Local Advantage

The Local Advantage

You can learn a lot by watching what major national and multinational companies are doing. While they execute their strategies on a national level, you can take some of their already tested ideas, tweak them, and put your local spin on them. The CEOs of large...