The Duck is Ready 

There’s an old story about a group of big-city folks who went on a bus tour to Henry’s Farm where they worked all day in the fields to experience rural life, firsthand. At the end of the day, they assembled on Farmer Henry’s front porch, tired and hungry, waiting for...

Be Your Own Devil’s Advocate

You’ve heard the old expression about being too close to the forest to see the trees? As a business owner, it’s easy to fall into this trap. You have a lot going on and a lot of different things to think about, every day! Some spend so much time focusing on mending...

Devil’s Advocate Questions

We’re often so busy working in our businesses, that we don’t take the time to work ON our businesses. We recommend you spend a little time every month to sit down with someone who can challenge your answers to these seven tough questions. 1.)  If you replaced your...

Car Wash Blues

Two competing car dealers returned from a “Customer Satisfaction Seminar” determined to delight their customers.  Coincidentally, both decided to offer free car washes to every service customer after every service. While the offer was the same, the way in which they...