Boss or Manager?

Are you a “Boss”? As a verb, the Webster’s Dictionary says that to “boss” is, to order about in a domineering way. Poor customer service is often the result of interaction with people working for a boss who is not happy with their situation. Or are you a “Manager’?...

Top Ten Employee Happy-Makers

Do the math. Divide your total annual revenue by your total number of customers to calculate the worth of your average customer. Now divide your total annual revenue by the number of your internal customers (better known as staff) to estimate their average worth. You...

The Duck is Ready 

There’s an old story about a group of big-city folks who went on a bus tour to Henry’s Farm where they worked all day in the fields to experience rural life, firsthand. At the end of the day, they assembled on Farmer Henry’s front porch, tired and hungry, waiting for...

Be Your Own Devil’s Advocate

You’ve heard the old expression about being too close to the forest to see the trees? As a business owner, it’s easy to fall into this trap. You have a lot going on and a lot of different things to think about, every day! Some spend so much time focusing on mending...