Boss or Manager?

Are you a “Boss”? As a verb, the Webster’s Dictionary says that to “boss” is, to order about in a domineering way. Poor customer service is often the result of interaction with people working for a boss who is not happy with their situation. Or are you a “Manager’?...

Top Ten Employee Happy-Makers

Do the math. Divide your total annual revenue by your total number of customers to calculate the worth of your average customer. Now divide your total annual revenue by the number of your internal customers (better known as staff) to estimate their average worth. You...